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Conditions de réservation

BOOKING CONDITIONS

The apartment is considered reserved after receiving the required documentation and payment, corresponding to a monthly rent, the acceptance of the reservation is always subject to the acceptance of the profile by the landlord. 

DOCUMENTATION  

UNIVERSITY STUDENTS MASTERS / DOCTORATES 

  • University proof of registration /Institute or registration receipt
  • Passport / DNI / NIE
  • Permanent address (not the one of the apartments you wish to reserve)

CORPORATE RESERVATIONS

  • Deed and company CIF
  • Public deed and proxy certificate and passport / DNI / NIE of the representative
  • Last declaration of corporate tax 
  • Tenant ‘s Passport / DNI / NIE 

EMPLOYED WORKERS

  • Work contract copy
  • Last three payrolls documentation
  • Permanent address (not the one of the apartment you wish to reserve) 

OTHERS (if none of the conditions are met, the rent will have to be paid in advance and in full) 

  • Passport / DNI / NIE
  • Permanent address (not the one of the apartment you wish to reserve)

SELF EMPLOYED

  • Passport / DNI / NIE
  • Last annual income statement
     

TYPES OF CONTRACTS

OPEN

For 11-month reservations with open dates of departure.

In this case, you will have to inform us of your departure date during your stay. If you notify us less than two months in advance, you will have to pay up to 2 months after notice. If you notify us two or more months in advance, there will be no penalty

Payment options: 

  • Monthly - Payment must be made monthly by transfer or debit/credit card, this must be received before the fifth day of each month.
  • Prepaid 100%: You can choose to pay for your entire stay, including the monthly utilities average. 

CLOSED

For reservations with definitive arrival and departure dates.

Payment options:

  • Monthly - Payment must be made monthly by transfer or debit/credit card, this must be received before the fifth day of each month.
  • Prepaid 100%: You can choose to pay for your entire stay, including the monthly utilities average. 

You cannot cancel or shorten the contract, otherwise a penalty will be applied deducting the 2 months deposit.
 

PAYMENT

Once you have received the corresponding documentation, you will receive instructions on how to make the different payments. The pending amount of the reservation must be reflected in our bank account before the check-in, either by credit card or by bank transfer.

DEPOSIT – Equivalent to 2 month’s rent (Consult for stays of less than 3 months) 

CURRENT MONTH’S RENT – If you access the apartment during the current month, you will only be charged with the proportional part calculated from the date of entry, if this is before the 15th , the proportional part of the first month will be charged. If the entry date is after the 15th of the month, the proportional part of the first month + the entire second month and the corresponding utilities must be paid.

RENTAL SERVICES – Non-refundable: (The rental services include all the management of your reservation and contract, document management in the INCASOL, ITP management, check in and check out, as well as the signing of the corresponding rental contract, also includes an assigned manager during your tenancy and a telephone helpline for emergencies 24 hours a day, 7 days a week). 

  • For bookings of 1 to 3 months = 70% of one month's rent + VAT
  • For bookings of 3 to 5 months = 80% of one month's rent + VAT
  • For bookings of more than 5 to 11 months = One month's rent + VAT 

Our bank details:

Entity: CAIXABANK  

Owner: Atemporal Real Estate S.L. 

IBAN: ES7421000784810200071635 

BIC/SWIFT: CAIXESBBXXX  

Reference: Nombre inquilino y referencia del piso  

Account number: 21000784810200071635 

To reserve the flat, you must pay the minimum amount corresponding to a monthly payment, being able to make, if deemed appropriate, the total payment of the reservation that will include: Deposit (1 or 2 monthly payments, depending on the duration of the contract), Rental services (% of a monthly payment depending on the duration of the contract) 1st and 2nd month (or proportional parts) ITP (Transfer tax).
 

UTILITIES EXPENSES

Utilities bills expenses are NOT INCLUDED in the rental of the apartment and will be calculated according to standard reference values and the surface area of the house. The approximate minimum cost of the expenses is the following:

  • 1-bedroom apartment - € 100 / month*
  • 2-bedroom apartment - € 150 / month* 
  • 3-bedroom apartment - € 200 / month*
  • 4 + bedroom apartment - € 250 / month

*Ask the apartment manager on a case-by-case basis. 

This payment will have to be paid together with the monthly rent within the fifth day of each month. At the beginning of the stay, the corresponding meters will be read. In case of observing excessive consumption, the amount of the difference between the estimated consumption and the real consumption will be communicated. At the end of the stay, we will proceed to compare the readings and to charge any difference. In some apartments, the consumptions will have to be paid with a fixed monthly rate. For more information, consult our agents. 
 

PAYMENT DETAILS

The payment will be made monthly directly by direct debit, bank transfer or credit card, and the payment will have to be received before the third working day of each month. Any banking expenses caused by rejected payments must be assumed by the client. All payments must clearly indicate the number of the reservation and the name of the client as it will appear in the rental contract.

If the payment has not been received before the 10th of each month, a surcharge of 10% applies. 
 

CONTRACT SIGNATURE

Once confirmed that the apartment is available for your stay and you have received the documentation and the corresponding payments, you will be asked to sign a contract with the rental conditions, which will include the duration of the stay, the costs involved and the terms and conditions of use of the apartment among others. The signature of the contract will be made in the flat at the time of handing over the keys if all documentation and payments are up to date.
 

BOOKING

CANCELLATION POLICY

The cancellation policy depends on the type of contract chosen; however, in all cases, the Rental Services will not be refundable.

BOOKING CONDITIONS

1. The payments received in concept of booking reservation will not be returned in no case if the tenant resigns the rental.  

2. The reservation will be automatically cancelled if the full payment of the reservation has not been received by the start of the contract.  

3. The acceptance of the reservation is subject to the approval of the owner.  To this end, the tenant authorizes ATEMPORAL REAL ESTATE S.L. to provide the owner with personal data and documentation submitted to the agency, for the sole purpose of proceeding to the review of the tenant's profile and to carry out, where appropriate, the necessary procedures and formalities relating to the contractual relationship with the property. 

4. The acceptance of the reserve implies the acceptance of the general conditions of reserve of Atemporal Real Estate S.L.  

5. Refunds will apply only in the following cases:

  • The property is not available on the date indicated as the beginning of the contract. 
  • The property is not available on the date indicated as the beginning of the contract. 

6. In the exceptional case of the delivery of keys outside office hours* and holidays, this will have an additional cost of 30 € + VAT payable to the external agent who performs the service (set schedule). This service is subject to the availability of the agents.

*Office hours:

Monday to Thursday: 9:30 - 18:30

Friday: 9:00 - 15:00

During any day from 10:00 p.m. to 8:00 a.m., the charge is 50€ + VAT.

7. As a general rule, pets are not allowed in our apartments. In case of keeping pets without prior communication and subsequent approval of the property may result in the cancellation of the reservation and the loss of the deposit.

8.The final cleaning of the apartment is mandatory and will be deducted from the deposit at the end of the stay.

DEPOSIT

It is necessary to pay a deposit equivalent to 2 month’s rent (ask for the amount for stays of less than 3 months) to ensure coverage of any damage caused to the apartment or its contents. By accepting our terms and conditions of use, you agree that any damage caused by you or any of your companions will be deducted from the deposit and that you will also be liable for any damages whose amount exceeds the value of the deposit. The deposit will be refunded within a period of no more than 30 days after the end of the contract, as long as the client leaves the apartment clean and in good condition after the final inspection. 

Deposit refund  – the deposits will be returned by bank transfer. If bank commissions are produced, they will be charged to the client. 
 

CHECK IN 

You will have to inform us in advance of your estimated time of arrival so that we can schedule your check-in on the floor. Please keep your property manager informed of any changes or delays. Your property manager will have your phone number and your email address to contact you and request information about your arrival schedule.

You, for your part, may communicate this information via e-mail or by calling the telephone number indicated for that purpose. The address of the apartment is indicated in the reservation.

Your property manager will receive you at the apartment to give you the keys and provide all the necessary information for your stay in addition to signing the contract. Your apartment will be available from 3:00 pm; however, we will do our best to advance your check-in in case you arrive earlier.

The keys will be delivered during office hours, from 10 a.m. to 6 p.m. In the exceptional case of key handover outside office hours, this will have an additional cost of 30€.

The check in on the floor and the delivery of keys are subject to the previous payment of the entire reservation and to the availability of the assigned manager.  
 

CHECK OUT

Preparation for departure

One day before your departure or the same day, we will arrange a visit to inspect the apartment in your presence

Departure day

You will have to leave the apartment before 12:00h.

If you need to leave later, please check with your property manager if possible

You must leave the apartment clean and tidy, free of trash. If the apartment is not left in right condition, additional charges will be incurred in addition to the mandatory cleaning stipulated in the contract. 
 

FINAL CLEANING 

The apartment will be delivered clean and equipped.

The final cleaning is mandatory, and its price is defined according to the size of the apartment. The amount of the cleaning service will be confirmed when you make the reservation and will be deducted from the deposit at the end of your contract.
 

GUESTS INFORMATION 

The number of guests must not exceed the number legally allowed in each apartment, except in the case of children under two years of age. 
 

COMMUNITY GUIDELINES

We appreciate your help in controlling the noise produced and keep it at a reasonable level, both in the apartment and in the common areas of the building. Your apartment is in a residential building. The hours of rest must therefore be respected. By signing the contract, you, the client, agree to behave responsibly and correctly on behalf of you and your companions.
 

RESPONSABILITIES  

Neither Atemporal nor the owner of the apartment will be responsible for any direct or indirect damage that may occur as a result of the use made by the tenant of the apartment, including damages or losses caused by fire, theft or criminal behaviour. All our apartments have insurance that covers damage caused by water, fires, and civil liability, but does not cover the loss of personal belongings due to theft.

We remind you that if you book an apartment with Atemporal, you automatically accept our Terms and Conditions of use, which we hope will fully comply. 

Protection of personal data: In compliance with O.L. 3/2018 of 5 December on the Protection of Personal Data, and in Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016, the Agency informs of the existence of a database in which the information in this document will be entered, with the aim of maintaining and managing the contractual relationship with the Property. The rights of access, rectification, cancellation, and opposition of personal data may be exercised before ATEMPORAL REAL ESTATE S.L at its registered office at Pº de Gracia 85, 8ª 08008 - Barcelona. The Owner gives his consent for ATEMPORAL REAL ESTATE S.L. to use the information provided for the production of statistics and/or share it with other licensees of its network only and exclusively for purposes directly related to the main purpose of the order and knows that such information may be shared with the authorities responsible for carrying out monitoring and control activities.